Latest•6 min read
5 AI Automation Myths That Are Costing Small Businesses Money
The AI hype machine has created a fog of misconceptions. These five myths are keeping small businesses from the automation wins that actually matter.
Blog
Thoughts on AI, automation, and making small businesses more efficient.
•6 min read
Your Phones Are About to Get Smarter—And Your Clients Won't Mind
Voice AI has crossed a threshold. The technology that handles calls for Fortune 500 companies is now accessible to law firms, medical practices, and local service businesses. Here's what that means for you.
•6 min read
How AI Appointment Reminders Cut No-Shows by 40%
No-shows cost service businesses thousands each year. But blasting generic reminders isn't the answer. Here's how smart reminder systems actually work—and why timing and personalization matter more than you think.
•7 min read
Stop Bolting AI Onto Broken Processes
Most businesses are making the same mistake with AI that factories made with electricity a century ago. They're bolting new technology onto old systems and wondering why results are underwhelming.
•6 min read
The 5 AI Tools I Actually Use Every Day
I test AI tools constantly. Most don't stick. These five have become essential to how I work—both in my day job and running my consulting business.
•7 min read
The Hidden Cost of Manual Document Processing
Your team spends more time on paperwork than you think. Here's how to calculate the real cost—and why AI document processing might be the highest-ROI investment you make this year.
•6 min read
The 5 Biggest Mistakes Small Businesses Make with AI (And How to Avoid Them)
Most AI implementations fail not because the technology doesn't work, but because of avoidable missteps. Here's what I see going wrong—and how to get it right.
•6 min read
How to Automate Client Intake Without Losing the Personal Touch
The fear of becoming 'robotic' stops many small businesses from automating. Here's how to streamline intake while keeping relationships human.
•5 min read
The Truth About AI Chatbots for Small Business: What They Can (and Can't) Do
AI chatbots are everywhere, but the hype often outpaces reality. Here's what small business owners actually need to know before investing.
•4 min read
AI Won't Replace You—But Someone Using AI Might
The real competitive threat isn't artificial intelligence itself. It's the business down the street that figured out how to use it first.